What is a missed-pick-up?
If our driver arrives at your home on the scheduled pick-up day, and cannot collect your bag of soiled diapers because you and/or your bag aren’t available, we consider it a “Missed Pick-up”.
BabyAuric’s delivery routes are set up geographically to minimise costs and carbon emissions, so pick-ups need to occur on the assigned day while the driver is in your area. Dirties left for longer than one week develop stains or mold which are beyond repair, even for our intensive process. Our emphasis on cleanliness means that diapers with stains are taken out of circulation, and are consequently a loss for the company.
This policy exists in order to minimise these losses and to avoid increasing our prices.
1.As soon as you realise that you have missed your pick-up, call the BA office at 514-483-2874 or email email@example.com; if the driver is still in your area, we will arrange for him to return immediately to collect your dirties. If this is feasible, no additional fees apply.
2. If our driver has left your area, you have two options:
a. You can drop your dirties off at the BabyAuric office in Lachine (no additional fee applies for all bags delivered before 9 am, on the day following the Missed Pick-up).
b. We will arrange a return pick-up and a $20.00 Missed Pick-Up Charge will be applied.
3. If we cannot pick up the dirties for a full week for whatever reason a $50.00 Stained Diaper Charge will be applied.
Do you find that pick-ups are often missed?
Please note that special arrangements can be made to facilitate your weekly deliveries.
reminder phone calls
leaving diapers on a back balcony or with a neighbour
providing BabyAuric with a key
Please call us to discuss the options available to you!